Terms of Service

Last updated June 4, 2025

SECTION 1 - ACKNOWLEDGEMENT

These are the Terms and Conditions governing the use of this Service and the agreement that operates between You and the Company. These Terms and Conditions set out the rights and obligations of all users regarding the use of the Service.Your access to and use of the Service is conditioned on Your acceptance of and compliance with these Terms and Conditions. These Terms and Conditions apply to all visitors, users and others who access or use the Service. By accessing or using the Service You agree to be bound by these Terms and Conditions. If You disagree with any part of these Terms and Conditions then You may not access the Service. You represent that you are over the age of 18. The Company does not permit those under 18 to use the Service.Your access to and use of the Service is also conditioned on Your acceptance of and compliance with the Privacy Policy of the Company. Our Privacy Policy describes Our policies and procedures on the collection, use and disclosure of Your personal information when You use the Application or the Website and tells You about Your privacy rights and how the law protects You. Please read Our Privacy Policy carefully before using Our Service.

SECTION 2 - USER ACCOUNTS

When You create an account with Us, You must provide Us information that is accurate, complete, and current at all times. Failure to do so constitutes a breach of the Terms, which may result in immediate termination of Your account on Our Service. You are responsible for safeguarding the password that You use to access the Service and for any activities or actions under Your password, whether Your password is with Our Service or a Third-Party Social Media Service.You agree not to disclose Your password to any third party. You must notify Us immediately upon becoming aware of any breach of security or unauthorized use of Your account.You may not use as a username the name of another person or entity or that is not lawfully available for use, a name or trademark that is subject to any rights of another person or entity other than You without appropriate authorization, or a name that is otherwise offensive, vulgar or obscene.

SECTION 3 - SERVICE DESCRIPTION & FEATURES

Catch More CRM offers a comprehensive customer relationship management platform with a wide range of features, including but not limited to: Contact and lead management, Automated SMS and email marketing campaigns with opt-in/out compliance, Appointment scheduling and calendar integrations, Pipeline and sales funnel management, Reporting and analytics tools, Integration with various third-party apps and services, White-labeled dashboards and user portals, Multi-user team management, Payment processing and invoicing tools, Secure data storage and encryption for sensitive information. Our Services are designed to help businesses manage their communications and customer engagement effectively.

SECTION 4 - SUBSCRIPTIONS

Some parts of the Service are billed on a subscription basis. You will be billed in advance on a recurring and periodic basis (such as daily, weekly, monthly, or annually), depending on the type of subscription plan you select. Your subscription will automatically renew under the exact same conditions unless you cancel it or the Company cancels it. You may cancel your subscription renewal through your online account management page or by contacting our support team. A valid payment method, including credit card or PayPal, is required to process the payment for your subscription. You must provide the Company with accurate and complete billing information. By submitting such payment information, you automatically authorize the Company to charge all subscription fees incurred through your account to any such payment instruments.

SECTION 5 - FREE TRIALS

The Company may, at its sole discretion, offer a Subscription with a free trial for a limited period of time. You may be required to enter your billing information in order to sign up for the free trial. If you do enter your billing information when signing up for the free trial, you will not be charged by the Company until the free trial has expired. At any time and without notice, the Company reserves the right to modify the terms and conditions of the free trial offer or cancel such free trial offer entirely.

SECTION 6 - INTELLECTUAL PROPERTY AND COPYRIGHT

All content, trademarks, logos, and materials on this site are owned by or licensed to Catch More CRM or BEM Enterprises LLC. Unauthorized use is prohibited. You agree not to infringe on our or others’ intellectual property rights. Any unauthorized use may result in termination of your access and legal action.

SECTION 7 - SMS PROGRAM TERMS

Program Name: Catch More CRM SMS Services

Program Description:

By opting into Catch More CRM SMS services, you agree to receive text messages related to:

Customer support and inquiries

Demo and automation walk-throughs

Appointment and meeting reminders

These messages are intended to help users explore and use our software efficiently.

Opt-Out Instructions:

You may cancel the SMS service at any time by replying “STOP” to any message you receive from us. Upon sending "STOP", we will confirm your unsubscribe status via SMS. After this confirmation, you will no longer receive text messages from us unless you re-enroll.

Rejoining Instructions:

To rejoin our SMS program after opting out, simply opt in again through our website or any other designated form. Upon doing so, we will resume sending SMS messages to you.

Help Instructions:

If you are experiencing issues with the messaging program, reply with the keyword “HELP” for more assistance or contact our support team at: [email protected]

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Message & Data Rates Disclaimer:

Message and data rates may apply for messages sent to you from us and to us from you. Message frequency will vary based on your interaction with our service. For questions about your text or data plan, contact your mobile provider.

Carrier Liability Disclaimer:

Wireless carriers are not liable for delayed or undelivered messages.

Privacy & Data Use:

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

See our full privacy policy:

https://www.catchmorecrm.com/privacy-policy

Legal Compliance:

By opting in, you agree to comply with applicable laws and regulations, including the Telephone Consumer Protection Act (TCPA) and CTIA guidelines. We also comply with industry standards to ensure responsible use of SMS communications.

SECTION 8 - EMAIL COMMUNICATIONS AND SUBSCRIPTIONS

When you subscribe to receive email communications from Catch More CRM, you agree to receive transactional messages, service updates, onboarding support, and occasional promotional content related to your account and usage of our platform.

Email Consent and Use:

You can unsubscribe at any time by clicking the “unsubscribe” link found in the footer of any of our emails or by contacting support. Your email address and consent will only be used for purposes directly related to your relationship with Catch More CRM. We do not sell, rent, or share your email address with affiliates or third parties for marketing purposes. Communication delivery partners (e.g., email platforms, customer service tools) may have access solely for the purpose of fulfilling your subscription and support.

If you have any concerns about your email preferences, please contact us at [email protected]

SECTION 9 - FEES & SPAM

Catch More CRM is not responsible for additional fees associated with bulk email delivery or transactional email services used by your account. You are responsible for all applicable fees tied to your account. Spamming is strictly prohibited. You must comply with all applicable laws and regulations regarding email marketing, including CAN-SPAM and GDPR. We reserve the right to suspend or terminate your account for any suspected abuse or non-compliance.

SECTION 10 - PERSONAL INFORMATION

Your submission of personal information is governed by our Privacy Policy, available here: https://www.catchmorecrm.com/privacy-policy

SECTION 11 - ERRORS, INACCURACIES, AND OMISSIONS

The site or Service may contain errors or inaccuracies regarding products, pricing, promotions, or availability. We reserve the right to correct any such errors and to cancel or modify orders accordingly without prior notice. We have no obligation to update information except as required by law.

SECTION 12 - PROHIBITED USES

You may not use the Service for unlawful purposes, harassment, sending malicious code, collecting others’ personal information, spamming, or interfering with security features, among other prohibited acts. Violation may result in termination of your access.

SECTION 13 – PAYMENT TERMS & NON-REFUNDABLE POLICY
By subscribing to or purchasing our Services, you agree to pay all applicable fees on time. Failure to pay may result in suspension or termination of Service. All sales are final. No refunds, returns, or exchanges will be issued for any service, subscription, or digital product. Refunds, if any, are governed exclusively by our Refund Policy. By completing your purchase, you also waive your right to initiate chargebacks and agree to resolve any billing issues directly through our support team.

SECTION 14 - CARRIER SERVICE ACCESS AND A2P COMPLIANCE

You agree to use Catch More CRM’s SMS features in compliance with applicable carrier regulations, including A2P (Application-to-Person) messaging requirements. All messaging programs must include clear opt-in consent, opt-out instructions, and be identifiable as non-spam.

You must not send unsolicited, unlawful, or non-compliant messages. All SMS communications must adhere to CTIA and TCPA guidelines.

Catch More CRM reserves the right to monitor, suspend, or terminate your access to SMS features if your usage results in carrier violations, spam complaints, or breaches any compliance standard.

SECTION 15 – THIRD-PARTY LINKS

Some content or Services may include materials from third parties. Links may direct you to third-party websites not affiliated with us. We are not responsible for third-party content, accuracy, or availability, and disclaim liability for damages from their use. Please review third-party terms before engaging in transactions. Direct all complaints or claims to the third party.

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SECTION 16- LIMITATION OF LIABILITY

Our liability is limited to the amount actually paid by You or $100 USD, whichever is less. We are not liable for indirect or consequential damages, including but not limited to loss of profits, data, or privacy. You assume full responsibility for compliance within your industry when using the Service. While we offer resources, they are provided "AS IS" without guarantees.

SECTION 17 - "AS IS" AND "AS AVAILABLE" DISCLAIMER

The Service is provided "AS IS" and "AS AVAILABLE" without any warranties. We disclaim all warranties, including merchantability, fitness for a particular purpose, and non-infringement. We do not guarantee uninterrupted or error-free service. Some jurisdictions do not allow certain exclusions or limitations, so some of the above may not apply to you. In such cases, limitations will apply to the fullest extent permitted.

SECTION 18 - INDEMNIFICATION

You agree to indemnify and hold harmless Catch More CRM, BEM Enterprises LLC, and affiliates from claims or demands arising out of your violation of these Terms or applicable laws.

SECTION 19 - ENTIRE AGREEMENT

These Terms of Service, including all policies posted on our website, constitute the entire agreement between You and the Company. Any failure to enforce any right does not waive that right. Any ambiguities shall not be construed against the drafting party.

SECTION 20 - SEVERABILITY

If any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed severed from these Terms of Service. Such determination shall not affect the validity and enforceability of any other remaining provisions.

SECTION 21 - TERMINATION

We may terminate or suspend Your Account immediately and without notice for any breach of these Terms. Upon termination, your right to use the Service ceases. If You wish to terminate Your account, You must submit the official cancellation form.

SECTION 22 - GOVERNING LAW

These Terms are governed by the laws of the United States. Any legal actions or disputes will be handled within the appropriate jurisdiction.

SECTION 23- USAGE POLICY & REBILLING

Catch More CRM subscriptions include a recurring monthly usage credit of $10. This credit is applied toward usage-based platform services such as SMS, phone calls, emails, artificial intelligence tools, email verification, and other automated services.

Once your usage exceeds the $10 monthly credit, you agree that your account will be charged for overages at platform-cost rates. These rates may include but are not limited to:

Outbound SMS messages, Voice minutes or AI agent usage, Email sends via platform SMTP, Content generation via AI tools, Address and email verification, Use of premium features like Reviews AI, Funnel AI, or WhatsApp

Usage rates vary depending on the service and are transparently passed through from our provider. By continuing to use Catch More CRM services, you accept this usage-based rebilling model.

You are responsible for monitoring your usage. Usage reporting is accessible within your client dashboard or by contacting support. Overages will be billed automatically to the payment method on file.

SECTION 24 - CHANGES TO TERMS OF SERVICE

We may modify these Terms at any time. Continued use of the Service constitutes acceptance of any updated Terms. Please review the Terms periodically.

Catch More CRM

BEM Enterprises LLC, doing business as Catch More CRM

Contact: [email protected]